Here are recent emails we received from a customer and a consumer.
From a customer who fabricates countertops.
Hi Karen!
I thought I would let you know (I hope you don’t mind) I used your response as an example of good customer service with another supplier today.
I appreciate all your help and letting me know when something will take longer then normal to get to me or any issue with any order we ever have!!!!!!!
Thank you, Thank you, Thank you!!
Mark H
This from a customer that came home from vacation to find her soap dispenser not working because the soap had hardened in the wick:
Hi Tom,
Thank you very much for the assistance with the soap dispenser. I did what you recommended and you were correct. I was able to unclog it and it’s working fine.
Eclipse SS sinks, faucets and soap dispensers are the best quality products I have come across in a long time. I hope they stay that way because the quality of many products has declined drastically over the last few decades. Your customer service is superb! It is encouraging to know that there still are reliable products and services left.
Thank you very much!
Vera G