Eclipse Stainless soap dispensers have a stainless steel reservoir and a stainless steel wick.
Nearly every other brand has a plastic reservoir and wick. As I travel the Midwest and visit show rooms nearly every soap dispenser with a plastic wick is broken in the showroom.
With proper care your soap dispenser should work for years.
If the soap dispenser becomes hard to pump it is often because the soap has solidified in the pumping mechanism. This can happen if the pump in not often used, if you are gone for an extended period such as a vacation or sometimes it just happens. If this happens remove the head and soak it in hot water. Once it soaks pump hot water through the head to clear it.
If these steps do not relieve the problem contact your Eclipse dealer or Eclipse stainless at 800-477-2217. In the Midwest you can contact ANO, Inc. at [email protected] or 847-749-0208.