Eclipse Stainless soap dispensers are a long lasting and reliable but like all appliances with
moving parts must be maintained to stay at peak performance. They have long lasting stainless steel wicks (the part that sticks down into the reservoir) instead of plastic like most dispensers.
Dish soaps are usually very thick and if exposed to the air can thicken even more particularly in small spaces like the tube and pump of a soap dispenser.
Many times this hardened soap can be removed by soaking the pump in hot water and pumping hot water through the unit.
Here are more instructions on how to maintain you soap dispenser pump.