What Our Customer Say About ANO’s Customer Service

awardHere are recent emails we received from a customer and a consumer.

From a customer who fabricates countertops.

Hi Karen!

I thought I would let you know (I hope you don’t mind) I used your response as an example of good customer service with another supplier today.

I appreciate all your help and letting me know when something will take longer then normal to get to me or any issue with any order we ever have!!!!!!!

Thank you, Thank you, Thank you!!

Mark  H

This from a customer that came home from vacation to find her soap dispenser not working because the soap had hardened in the wick:

Hi Tom,

Thank you very much for the assistance with the soap dispenser. I did what you recommended and you were correct. I was able to unclog it and it’s working fine.

Eclipse SS sinks, faucets and soap dispensers are the best quality products I have come across in a long time.  I hope they stay that way because the quality of many products has declined drastically over the last few decades. Your customer service is superb! It is encouraging to know that there still are reliable products and services left.

Thank you very much!

Vera G

 

 

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The New Shasta Faucet from ANO and Eclipse

One of the most popularNew head for 3029 faucets from ANO and Eclipse Stainless, the KPS3029 Shasta, has been redesigned with a new pull out spray head. The new design is lighter than the previous version and has a sleeker look. The part number for the new Shasta is KPS3029C.

The new head also has the flow to spray switch on the bottom of the sprayer so you can operate the switch with index and middle finger without reversing the head back toward the faucet and kinking the hose.

.Like all the Eclipse faucets the New KPS3029C Shasta is lead free, is solid stainless steel so there is not finish to wear of come off, all the components, head, neck and body, are made from sand casting so they all match,  it is solid to last a lifetime, has a spring retraction system with no weight to bang on plumbing or hang up on under sink storage.

As we write this blog post ANO is the only Eclipse Distributor to have this faucet and is now shipping this faucet on all Shasta orders

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What to Do with Windowless Bathrooms

Sometimes you have a windowless bathroom and while it is OK for a powder room sometimes you just wish you had a window. Here are some ideas from the web on how to fake a window. bathroom-mural_fs Create-a-Faux-Bathroom-Window1 fake window 027 faux_window Faux-Stained-Glass-Window-Film-Awesome faux-window IMG_5790
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Granite for Your Kitchen Table Not Just Your Countertop

If you love the look of natural stone such granite, marble or even quartz but do not want to replace all your countertops you can get the look by adding a granite top to your Kitchen table. Here are a couple of idea. Like a countertop make sure the stone is appropriate for kitchen use. Many marbles, for example, might be too soft for use as a table top.

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New VSR (very small radius) sinks from Eclipse and ANO

Eclipse Stainless has recently switch from the ZR (zero radius ) sinks to the VSR (very small radius) sinks. While popular with consumers the zero radius sinks had some significant drawbacks. The sharp corners were had to cut and polish correctly, the sharp corners in the top were a perfect place for a crack to start, the corners of sink particularly the corner where the walls meet the bottom of the sink were difficult to clean and the sinks were noisy.

The VSR sinks are easier to fabricate, there is no sharp corner in the top for a crack to start, they are much easier to clean and the curved corners stiffen the sink and make it much quieter.

Here are pictures of the available sinks. 3219, 702 double equal bowl, 703 offset bowl, 1919, 2319 and 1515. The 702 and 703 are also 3219 in dimension.  Note the VSR bowls are hand made so there will be slight variation in sizes and the opening should not be cut before the sink is received. All sinks are 10 inches deep. The 2319 makes a great laundry sink.

vsr

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Revised Height on the Popular Oakbrook 6601BN faucet from ANO

ANO announces a design change in the very popular Oakbrook 6601BN.  Due to a large number of customer requests the height of the Oakbrook in brushed nickel has been reduced.  The original design of the Oakbrook was 18″ high. We received a number of requests for this faucet in the more standard 15 to 16 inch height. The bushed nickel Oakbrook has been redesigned to be 15.5 inches tall. This makes it more window and cabinet friendly. All Oakbrook 6601BN will be shipped in the new height effective immediately. ANO has not received stock on the shorter version in oil rubbed bronze and will continue to ship the original faucet.

6601

Original

6601M

New Height

191-6601

 

 

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Unusual Bathroom Designs

Years ago I visited a model home where the ceiling of the powder room was painted blue and the ceiling was a collection of the bottom half of ducks as if you were looking up at the surface of the pond from below.

I love the imagination the some people can use – not to mention the money – to create an unusual room. Here are some pictures of unusual bathrooms to spark your imagination. unusual-bathtub1 z-THSmith11025Pages1 unique-bathroom-vanity-mirrors-rqxiqccf Unique-Stone-Bathroom-design-by-arkiden UniqueBathroom cool+bathrooms+auckland+plumber+(1)  bathroom+unusual

diver

 

 

 

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What Can Damage a Stainless Steel Sink

Stainless steel sinks are pretty rugged and while they do scratch they will resist rust and with a little care they will last a lifetime. Eclipse Stainless steel sinks are designed to go with stone countertops and last a very long time. While sturdy they are not indestructible.  We do not like to talk about problems but being forewarned is forearmed. ANO recently received a warranty call. The complaint was the finish was bad. Below is the picture we received.

When we called the consumer our first question was did you have tile work done. The answer was yes but the consumer was convinced the “tile guy” had been very careful. After further investigation we discovered the “tile guy” was the homeowner and he had cleaned the tools he used to acid wash the tile in the sink.

Acid will damage the sink finish so it is critical that when working with acid or even selecting cleaners avoid acid based chemicals and cleaners. Note in the picture the stainless steel garbage disposal has the same damage as the sink.

So what can you do? Likely the easiest is to replace the sink. If the damage is not too severe the finish can be restored or at least the damaged surface can be removed by grinding the surface of the sink. This will take specialized tools and experience and is not recommended for homeowners.

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New Consumer Video Page from ANO

Do you want to know more about stainless steel sinks? What is 304 stainless? Why 16 gauge sinks? What is the difference between Single pressed and welded sinks and why do you care? What are the features and benefits of Eclipse Stainless faucets? What are the features and benefits Freendo faucets?

You can now get answers to your questions on the ANO consumer video page.

Visit www.anosales.com and click on the Consumer Video button or click on the picture below.

Consumer video page

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Plan an Outdoor Kitchen

Outdoor kitchens are not just for warm climates anymore. While seasonal, good planning can lead to a successful outdoor kitchen in nearly any climate. Eclipse Stainless sinks and faucets can be a great part of your plan. The solid stainless steel sinks and faucet hold up in harsh winter weather as long as you make sure to provide a way to drain the water supply in winter.

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